It happens the most after the system goes to sleep and resumes. Most users don't like this idea, but I don't know what else to do since dell won't do anything. Has anyone else experienced this? I have noticed this issue is remedied by having an external reader. In a business that has a security level where you use smart cards for authentication, I find it pretty unbelievable that they would think we would use their system image (on windows pro versions no less). I've called to dell prosupport across many models over the years and essentially they tell me that since I don't use their system image, they won't help me. It happens using both the supplied Dell driver for the smart card reader as well as the windows one, and we don't use smart card drivers for the card itself (in fact the windows update driver breaks them if we accidentally install it during setup). Has anyone noticed this before? This happens across all of our dell laptops, and is notably worse in Windows 8.1. Here you can see what options are in your budget: search engine. I've noticed this as well in McAfee Pre-Boot authentication where it doesn't even think there's a card in the slot. Only business-grade laptops have smart card readers so you should not have to worry about build quality. They get suck in the 'Checking status' stage, or they don't read the card at all, or instantly say no certificates found on the card. We've been using systems for over a decade with smart card readers, and ever since the E6410 latitude (~2010/2011) I've noticed they've kind of really sucked, at least on Windows 8.1. We're a dell shop here that has to use smartcards for logon/elevation.
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